Contact CoolPaw
Send us your question and we will help you choose the right CoolPaw™ mat for your dog.
Email: support@cool-paw.store
Typical response time: within 24–48 business hours.
Questions
Quick answers before you order CoolPaw™.
No. CoolPaw™ works with pressure-activated cooling gel.
Yes. It can be used indoors, outdoors, in the car, or while traveling.
Yes. Wipe it with a damp cloth and let it dry.
Standard is best for small to medium dogs, Large is best for medium to large dogs, and Extra Large is best for large dogs or extra room.
Processing takes 1–3 business days. Delivery to France typically takes 6–10 business days after processing, with tracking included.
Yes. Customers are covered by our 30-day return policy, subject to store policy.
