Refund & Returns Policy
We offer a 30-day money-back guarantee.
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return:
• The item must be unused and in its original condition
• The return request must be submitted within 30 days of delivery
To initiate a return, please contact us at support@cool-paw.store
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If your return is approved, the refund will be processed to your original payment method within a few business days.
Please note that return shipping costs may be the responsibility of the customer unless the product is defective or incorrect.